Privacy Policy
Privacy Policy
Introduction
Hoopoe Bikes Pvt Ltd (“Hoopoe Bikes”, “we”, “our”, or “us”) values the trust placed in us by every individual who visits our website or interacts with us through any form of communication. Protecting your personal information is a responsibility we take seriously, and we are committed to ensuring that all information shared with us is handled in a lawful, transparent, and secure manner.
This Privacy Policy explains how information is collected, used, stored, and protected when you visit our website, submit enquiries, request information, participate in test rides, or communicate with us in any manner. By accessing our website or contacting us, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
Hoopoe Bikes Pvt Ltd operates in compliance with applicable laws of India, including the Information Technology Act, 2000 and rules framed thereunder.
Applicability & Scope
This Privacy Policy applies to all visitors, users, customers, partners, and individuals who interact with Hoopoe Bikes Pvt Ltd through our website, email, phone, messaging platforms, social media, or in-person interactions connected to our business activities.
Hoopoe Bikes Pvt Ltd does not currently operate user accounts, login portals, or membership-based access systems on its website. Any information collected is limited to voluntary interactions such as enquiries, communications, and service-related discussions.
Information We Collect
Hoopoe Bikes Pvt Ltd collects information that is voluntarily provided by individuals when they interact with our website or communicate with us through official channels. This information may include, but is not limited to, name, email address, phone number, city or location details, and any information shared in enquiry forms, test ride requests, dealership applications, partnership proposals, or customer communications.
Since Hoopoe Bikes Pvt Ltd does not operate user accounts or login systems on its website, we do not collect usernames, passwords, or account credentials. Information is collected only when users intentionally submit it to us for a specific purpose, such as requesting information, expressing interest in our products, or initiating a business relationship.
We may also collect limited technical information automatically when users visit our website. This can include browser type, device information, IP address, approximate location, pages visited, time spent on the website, and referral sources. Such data is collected in a non-intrusive manner and is used only to understand website performance, traffic patterns, and user engagement trends.
At no point do we intentionally collect sensitive personal information unless it is explicitly and knowingly provided by the individual for a clearly stated purpose. Users are advised to avoid sharing unnecessary sensitive details unless specifically requested.
Purpose of Collection and Use of Information
Hoopoe Bikes Pvt Ltd collects information solely for lawful, transparent, and business-related purposes that are essential for the functioning, growth, and improvement of our products, services, and customer interactions. Any information collected from users is directly linked to a specific operational or communication requirement and is never gathered arbitrarily or without purpose.
The primary purpose of collecting information is to respond accurately and efficiently to enquiries submitted through our website, email, phone calls, test ride requests, dealership or partnership applications, and other modes of communication. This allows us to understand user intent, provide relevant information about our electric bicycles, clarify technical or commercial details, and offer appropriate guidance based on individual requirements.
Information is also collected to facilitate activities such as scheduling and managing test rides, follow-ups after demonstrations, responding to after-sales queries, evaluating bulk or institutional purchase requests, and assessing dealership or collaboration proposals. Without such information, it would not be possible for us to provide timely responses or maintain effective communication.
In addition, collected data helps us internally to analyse interest in our products, identify geographic demand patterns, understand customer expectations, and evaluate the effectiveness of our outreach efforts. These insights enable us to improve product design, refine features, enhance safety, optimize pricing strategies, and improve the overall user experience.
We may also use information for maintaining internal business records, audit trails, operational planning, quality control, and compliance with applicable laws and regulations. Data may be aggregated and anonymized for analytical purposes such as market research, performance tracking, and website optimization, without identifying individual users.
Hoopoe Bikes Pvt Ltd strictly limits data usage to purposes that are directly connected to our electric mobility business. Information is never collected or used for activities unrelated to our operations, nor is it exploited for hidden, deceptive, or unlawful objectives.
Communication & Marketing
Hoopoe Bikes Pvt Ltd communicates with users only when there is a clear, relevant, and legitimate reason to do so. Communication is initiated primarily in response to enquiries, requests, or interactions voluntarily made by the user through our website or other official channels.
We may contact individuals using the phone number or email address provided by them to respond to specific questions, share requested information about our products, confirm or coordinate test rides, discuss dealership or partnership opportunities, provide updates related to an ongoing interaction, or clarify details necessary to complete a requested action.
Any marketing-related communication carried out by Hoopoe Bikes Pvt Ltd is limited, purposeful, and directly connected to the user’s demonstrated interest. This may include sharing information about product updates, availability, launch announcements, or service-related updates that are relevant to the nature of the user’s enquiry or prior interaction with us.
We do not engage in spam, mass unsolicited communication, or intrusive promotional practices. Hoopoe Bikes Pvt Ltd does not sell or purchase marketing databases, nor do we contact individuals who have not voluntarily shared their contact details with us.
All communication is conducted with respect for user privacy and autonomy. Users retain full control over whether they wish to continue receiving communications from us and may request to limit or stop such communications at any time by contacting us through the details provided on our website.
Sharing of Information with Third Parties
Hoopoe Bikes Pvt Ltd does not sell, rent, trade, or commercially exploit user information in any manner. Information shared with us remains confidential and is used strictly for internal business purposes.
However, in certain limited circumstances, information may be shared with trusted third parties who assist us in operating our website or conducting our business. This may include website hosting providers, analytics service providers, communication service providers, or logistics and service partners, strictly on a need-to-know basis.
Any third party that receives access to information is contractually or legally obligated to maintain confidentiality and use the data only for the purpose for which it was shared. These third parties are not permitted to use the information for their own marketing or unrelated activities.
Information may also be disclosed if required by law, regulation, court order, or governmental authority, or if such disclosure is necessary to protect the legal rights, safety, or property of Hoopoe Bikes Pvt Ltd, its users, or the public.
Data Storage & Retention
Hoopoe Bikes Pvt Ltd retains personal information only for as long as it is reasonably necessary to fulfill the purpose for which it was collected. Data retention periods may vary depending on the nature of the interaction, legal obligations, and operational requirements.
Information related to enquiries, test rides, or business communications may be retained for internal reference, follow-up, quality assurance, or compliance purposes. Once the data is no longer required, it is securely deleted or anonymized to prevent unauthorized access or misuse.
We do not retain personal data indefinitely and periodically review stored information to ensure it remains relevant, accurate, and necessary.
Data Security Measures
Hoopoe Bikes Pvt Ltd takes data security seriously and implements reasonable technical, administrative, and organizational safeguards to protect information from unauthorized access, misuse, loss, alteration, or disclosure.
These measures may include secure servers, restricted access controls, encrypted communication channels, internal data handling protocols, and regular system monitoring. Access to collected information is limited strictly to authorized personnel who require such access for legitimate business purposes.
While we strive to protect user information using industry-standard practices, users acknowledge that no method of data transmission or storage can be guaranteed to be completely secure. Therefore, Hoopoe Bikes Pvt Ltd cannot warrant absolute security but remains committed to continuously improving its safeguards.
User Rights and Choices
Users have the right to request access to the personal information they have shared with Hoopoe Bikes Pvt Ltd. They may also request correction, updating, or deletion of their information where applicable, subject to legal and operational requirements.
Users may choose to withdraw consent for future communications at any time by contacting us through the details provided on our website. Upon receiving such a request, we will make reasonable efforts to comply within an appropriate timeframe.
Requests related to data access, modification, or deletion may require identity verification to ensure that information is not disclosed or altered improperly.
Third-Party Services & Cookies
Our website may contain links to third-party websites, plugins or platforms for informational purposes. Hoopoe Bikes Pvt Ltd is not responsible for the privacy practices, content, or security of such third-party websites.
Users are encouraged to review the privacy policies of external websites before sharing any personal information, as this Privacy Policy applies solely to information collected by Hoopoe Bikes Pvt Ltd.
Hoopoe Bikes Pvt Ltd may use cookies and similar technologies to improve website functionality and user experience. Cookies are small data files stored on a user’s device that help websites remember preferences, analyze traffic, and improve usability over time.
The cookies used on our website do not store personally identifiable information such as names, phone numbers, or email addresses. Instead, they are primarily used to understand how visitors interact with our website, which pages receive the most attention, and how navigation and performance can be improved.
By continuing to use our website without modifying browser settings, users consent to the use of cookies in accordance with this Privacy Policy.
Children’s Privacy
Access to the Website is strictly restricted for individuals under the age of 16 unless they are accompanied and supervised by a legal guardian. Any minor who proceeds to use the Services shall be considered to have done so under such supervision. Hoopoe Bikes disclaims all responsibility for activities, actions, or consequences arising from the use of the Website by unsupervised users below the age of 16.
Changes to This Privacy Policy
Hoopoe Bikes Pvt Ltd reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in legal requirements, business practices, or operational needs.
Any updates will be posted on this page and will take effect immediately upon publication. Users are encouraged to review this Privacy Policy periodically to stay informed about how their information is handled.